Personal Reflections

Field Notes

Why I built FlyToSapporo.com

By Louis de Joux

·

4 min read

When new nonstop flights to Sapporo were announced, I tried using chatbots to plan the trip. The answers sounded convincing, but some were wrong. So I went back to airline schedules, resort websites and ski-pass rules, checked everything myself, and built FlyToSapporo.com to make the route easier to understand and book.

homepage of FlyToSapporo.com
homepage of FlyToSapporo.com

I built FlyToSapporo.com to make the route easier to understand and book.

Why I built FlyToSapporo.com

When United and Air Canada announced new nonstop flights to Sapporo, I wanted to understand what the trip would actually look like for a North American skier.

So I did what many people now do.

I asked a chatbot.

At first, the answers looked useful. It gave me flight dates, schedules, resort comparisons and ski-pass information. The problem was that some of it was wrong.

Flight numbers were mixed up. Operating dates were outdated. Ski-pass rules were simplified too far. In a few cases, the information sounded completely credible until I checked it against the airline or resort website.

That was the moment I realized the problem was bigger than simply finding information.

The information already existed. It was just scattered across dozens of websites, and not always easy to interpret. Chatbots could bring it together quickly, but they could not always be trusted to get the details right.

So I went back to the sources.

I checked the airline announcements and schedules. I reviewed the resort websites, transfer options, hotel locations and ski-pass terms. I compared Niseko, Rusutsu, Furano, Kiroro and Tomamu, not just on snow and terrain, but on the things that actually affect a trip.

How long does it take to get there?

What kind of traveler is each resort best for?

Can you use an Ikon, Epic or Indy Pass?

Do you need a car?

Where should you stay?

And is the new nonstop actually the best option from your city?

I ended up with far too many browser tabs open.

FlyToSapporo.com came from that research.

The idea is simple: I have done the work so you do not have to.

It is not meant to be another large travel website or a generic list of the “best” ski resorts in Japan. It is a practical guide to help someone understand the new route, choose the right resort and feel confident enough to book the trip.

It is also a proof of concept.

Airports, destinations and airlines spend years trying to secure a new route. But once the announcement is made, travelers still have to work out how the trip fits together.

A press release tells you that the flight exists. It does not tell you where to stay, how to reach the resort, which ski pass works or whether the trip is right for your family.

Tourism boards typically take some of that work but it's rarely enough.

My view is that supporting a new route should go beyond advertising it. The job is also to make the trip easier to understand and easier to buy.

That may mean a useful comparison rather than another inspirational video. It may mean explaining the trade-offs honestly. It may mean connecting someone with a travel advisor who can package the flights, hotels and transfers and help when something goes wrong.

FlyToSapporo.com is a small test of that idea.

Can a focused, independently researched guide help turn interest in a new flight into an actual booking?

Can it answer the questions that airline and destination websites often leave unanswered?

Can it bring airlines, hotels, resorts, transfer companies and travel advisors into a clearer customer journey?

I do not know yet.

But I do know that the chatbot answer was not enough.

The technology helped me start the research and organize the information. It did not replace checking the facts, understanding the trip or making a judgment about what would actually be useful to a traveler.

That human layer is what I wanted FlyToSapporo.com to provide.

A new route only succeeds when people use it.

Sometimes the first step is simply making the trip easier to understand.

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